chapter 1 Toward better design for older adults -- chapter 2 Characteristics of older adult users -- chapter 3 Guiding the design process -- chapter 4 Improving perception of information -- chapter 5 Developing training and instructional programs -- chapter 6 Design of input and output devices -- chapter 7 Interface design -- chapter 8 Making the work environment age-friendly -- chapter 9 Maximizing the usefulness and usability of health care technologies -- chapter 10 Synthesis and comments.