chapter 1 Introduction to the Service Industry -- chapter 2 Information Sector -- chapter 3 Financial and Insurance Sector -- chapter 4 Professional and Business Services -- chapter 5 Real Estate -- chapter 6 Workers’ Compensation -- chapter 7 OSHA and Its Rules -- chapter 8 Managing Safety and Health in an Office Setting -- chapter 9 Office Safety Hazards -- chapter 10 Office Health Hazards -- chapter 11 Office Building Chemical Hazards -- chapter 12 Office Electrical Safety -- chapter 13 Emergencies in Office Facilities -- chapter 14 Office Equipment Safety -- chapter 15 Fire Prevention -- chapter 16 Laboratory and Testing Facility Safety -- chapter 17 Office Air Quality -- chapter 18 Office Ergonomics -- chapter 19 Overexertion and Lifting -- chapter 20 Slips, Trips, and Falls -- chapter 21 Violence and Security -- chapter 22 Other Hazards -- chapter 23 Summary.