chapter 1 Successfully Managing the Professional -- chapter 2 Planning and Forecasting for Success -- chapter 3 Organizing and Staffing -- chapter 4 Directing and Controlling -- chapter 5 Decision Making and Time Management -- chapter 6 Individuals and Groups -- chapter 7 Building Effective Communication -- chapter 8 Motivating Today's Professional -- chapter 9 Leading Professionals -- chapter 10 Change Processes in the Professional Environment -- chapter 11 Organizational Conflict and Stress -- chapter 12 Involvement Management -- chapter 13 Managerial and Organizational Effectiveness.