chapter 1 Introduction. Supply Chain Management Evolution Power of Supply Chain Management What Is New about Supply Chain Management? Collaborative Planning How to Implement Supply Chain Management Examining the Basics of Supply Chain Management -- chapter 2 Management Basics. The Manager’s Role Strategy Competitive Advantage Volume and Process Choice Order-Winning Characteristic Order-Qualifying Characteristic Order-Losing Characteristic Four Competitive Priorities Design for Manufacturability -- chapter 3 Performance Measures. Net Profit Break-Even Point Return on Investment (ROI) Internal Measurements Supply Chain Performance Measures / chapter 4 Variance and Dependent Events. What Is Variance? Dependent Events Interaction of Variance and Dependent Events Importance of Variance in the Supply Chain -- chapter 5 Basics of Quality Management. Definition of Quality Juran’s Quality Trilogy Total Quality Management The 7 Quality Control Tools Summary -- chapter 6 Operating Environments. Customer Order Lead Time Process Choice and Layout Capacity Decisions Bottlenecks Summary -- chapter 7 Basics of Constraints Management -- chapter 8 The Customer Linkage. Forecasting Common Forecasting Methods Demand Management -- chapter 9 Design and Management of the Transformation. Review of Volume and Layout Decisions Manufacturing Planning and Control Systems Influence of Supply Chain on Demand Management Detailed Material Planning Detailed Capacity Planning Just-in-Time (JIT) -- chapter 10 Planning, Controlling, and Improving the Supply Chain -- chapter 11 The Synchronized Supply Chain. Playing “The Beer Game” There Is a Solution The Same Solution Will Apply to Any Supply Chain -- chapter 12 Partnering with Suppliers. Supplier Relationships Supplier Involvement -- chapter 13 Quality Management. Quality Function Deployment (QFD) ISO 9000 Quality Management System -- chapter 14 Work Teams. Cross-Functional Work Team Self-Directed Work Team Empowerment Benefits of Teams -- chapter 15 Materials Management. Inventory Management Types of Inventory Inventory Policy Order Quantity Rules Inventory Classification Cycle Counting Materials Requirements Planning / chapter 16 Purchasing and Distribution. Purchasing Cycle Supply Problems Logistics Integrated Logistics -- chapter 17 Information Technology and Supply Chain Management. Internal Data Integration Advanced Planning Systems ERP and the Internet -- chapter 18 Summary.