History of Facilities Management -- Key Drivers of Facilities Management -- Activities in Facilities Management -- Delivering Facilities Management -- Strategy -- Outsourcing -- Financial Management -- Property and Estates Management -- Property Legislation and Leases -- Developing New Buildings -- Project Management -- Space Management -- Workplace and Accommodation Management -- Procurement -- Contracts and Contract Management -- Legislation -- Legislation Affecting Facilities Management Activities -- Fire Safety and Legislation -- Electrical Supplies and Electrical Safety -- Accessibility and Inclusive Built Environments -- First Aid at Work -- Asbestos -- Water Supplies and Water Safety -- Construction (Design and Management) Regulations -- Business Continuity -- Maintenance -- Definitions and Strategies -- Mechanical and Electrical Systems and Their Maintenance -- Information and Communications Technology -- Grounds and External Areas -- Fabric Maintenance -- Energy Management -- Front of House -- Housekeeping and Cleaning Services -- Security Management -- Customer and Stakeholder Relations -- Waste Management -- Catering and Hospitality Services -- Quality Management -- Document Management Services -- Sustainability and Environmental Issues -- Management of the Facilities Management Function.