About the Authors -- Preface -- Acknowledgments by Bob McQueen -- Acknowledgments by Ammar Safi -- Acknowledgments by Shafia Alkheyaili -- 1 Introduction -- 1.1 Informational Objectives -- 1.2 Introduction -- 1.3 What Is Smart Mobility? -- 1.4 The Smart Mobility Revolution -- 1.5 Smart Mobility Versus Smart Cities -- 1.6 Informational Objectives of This Chapter -- 1.7 Background -- 1.8 Why This Subject and Why Now? -- 1.9 Intended Readership for the Book -- 1.10 Book Overview -- 2 Smart Cities Overview -- 2.1 Learning Objectives -- 2.2 Introduction -- 2.3 Smart City Services -- 2.4 Affordable Housing -- 2.5 Air Quality -- 2.6 Buildings -- 2.7 Citizen and Visitor Engagement -- 2.8 Construction -- 2.9 Education -- 2.10 Employment -- 2.11 Energy -- 2.12 Finance -- 2.13 Government -- 2.14 Green Spaces -- 2.15 Health -- 2.16 Manufacturing -- 2.17 Mobility -- 2.18 Recycling -- 2.19 Retail and Logistics -- 2.20 Safety -- 2.21 Security -- 2.22 Water -- 2.23 Smart City Service Integration -- 2.24 The Smart Mobility Body of Knowledge -- 2.25 Teamwork and Multiagency Coordination -- 3 Smart Mobility: A Problem Statement -- 3.1 Informational Objectives -- 3.2 What Is a Problem Statement? -- 3.3 Why a Problem Statement Is Important -- 3.4 What Is Smart Mobility? -- 3.5 Why Bother with Smart Mobility? -- 3.6 Modes of Transportation in a City -- 3.7 The Benefits of Smart Mobility -- 3.8 Avoiding any Undesirable Side Effects -- 3.9 Challenges -- 3.10 Developing a Custom Problem Statement -- 3.11 Summary -- 4 The Value and Benefits of Smart Mobility -- 4.1 Informational Objectives -- 4.2 Introduction -- 4.3 Features, Benefits, and Value -- 4.4 The Challenges -- 4.5 The Opportunities -- 4.6 Approach Philosophy -- 4.7 Smart Mobility Benefit-cost Analysis Case Studies -- 4.8 Case Study 3 - Advanced Traffic Management -- 4.9 Developing a Comprehensive Benefits Analysis Framework -- 4.10 Summary -- 5 Smart Mobility Progress Around the World -- 5.1 Informational Objectives -- 5.2 Introduction -- 5.3 A Definition of Smart Mobility -- 5.4 The Importance of Smart Mobility -- 5.5 Review of Key Cities Leading the Way in Smart Mobility -- 5.6 Amsterdam, the Netherlands -- 5.7 Barcelona -- 5.8 Berlin -- 5.9 Dubai -- 5.10 Helsinki -- 5.11 London -- 5.12 New York -- 5.13 Seoul -- 5.14 Singapore -- 5.15 Stockholm -- 5.16 Summary -- 6 Planning for Smart Mobility -- 6.1 Informational Objectives -- 6.2 Introduction -- 6.3 The Objectives of Planning -- 6.4 The Essentials of an Effective Smart Mobility Planning Approach -- 6.5 Smart Mobility Planning Goals -- 6.6 The Value of Planning -- 6.7 Conventional Planning Approach -- 6.8 The "What How" Cycle -- 6.9 Accelerated Insights Approach -- 6.10 Summary -- 7 The Essential Elements of Smart Mobility -- 7.1 Informational Objectives -- 7.2 Introduction -- 7.3 The Essential Elements of Smart Mobility -- 7.4 How Smart Mobility Solutions Can Fit Together -- 7.5 The Importance of Data and Analytics in Smart Mobility Solutions -- 7.6 Smart Mobility Business Models -- 7.7 Summary -- 8 Smart Mobility Technology Applications -- 8.1 Informational Objectives -- 8.2 Introduction -- 8.3 What Is Technology? -- 8.4 Technology Overview -- 8.5 Technology Application Category Overview -- 8.6 The Accelerating Pace of Technology Change -- 8.7 What Is on the Horizon? -- 9 Smart Mobility Opportunities and Challenges -- 9.1 Informational Objectives -- 9.2 Introduction -- 9.3 Smart Mobility Opportunities -- 9.4 Smart Mobility Challenges -- 9.5 Summary -- 10 A Framework for Smart Mobility Success -- 10.1 Informational Objectives -- 10.2 Introduction -- 10.3 The Smart Mobility Success Toolbox -- 10.4 The Application of the Smart Mobility Success Toolbox -- 10.5 Summary -- 11 Smart Mobility Performance Management -- 11.1 Informational Objectives -- 11.2 Introduction -- 11.3 Smart Mobility Performance Management -- 11.4 Smart Mobility Performance Management Approach -- 11.5 A Comprehensive Smart Mobility Performance Management Approach -- 11.6 Managing the Private Sector -- 11.7 Organizing for Performance Management -- 11.8 The Role of Performance Management in Operations Management -- 11.9 Applying Technology to Performance Management -- 11.10 Summary -- 12 Mobility for People -- 12.1 Informational Objectives -- 12.2 Introduction -- 12.3 People Aspects -- 12.4 Traveler Characteristics -- 12.5 Empathetic Design -- 12.6 Customer Psychology -- 12.7 Trip Characteristics -- 12.8 The Mobility Modulor -- 12.9 Why Is It Valuable? -- 12.10 Mobility Modulor Operation and Management -- 12.11 The Functions of the Mobility Modulor -- 12.12 Current Service Delivery Approach -- 12.13 Proposal for a New People-centric Approach -- 12.14 The Possible Effects of Smart Mobility Solutions and Services on Different Modes Within the Complete Trip -- 12.15 Transitioning to a New People-centric Planning Design and Delivery Approach -- 12.16 Summary -- 13 Smart Mobility Policy and Strategy -- 13.1 Informational Objectives -- 13.2 Introduction -- 13.3 Smart Mobility Policy -- 13.4 Smart Mobility Strategy -- 13.5 What Should Come First, Policy or Technology Application? -- 13.6 The Influence of Policy and Strategy on Smart Mobility Success -- 13.7 Examples of Smart Mobility Technology Applications -- 13.8 Significant Smart Mobility Policy Areas -- 13.9 The Path from Policy to Operational Management -- 13.10 General Challenges Associated with Smart Mobility Policy and Strategy -- 13.11 Communications Between Policymakers and Technologists -- 13.12 An "Ideal" Policy -- 13.13 Applying Performance Management to Policy -- 13.14 Thoughts on Maximizing the Effectiveness of Smart Mobility Policy -- 13.15 Structured Management of Policy and Strategy -- 13.16 Summary -- 14 Organizing for Smart Mobility Success -- 14.1 Informational Objectives -- 14.2 Introduction -- 14.3 Organizational Goals -- 14.4 Organization Alignment to Business Processes -- 14.5 Case Study - The Ministry of Infrastructure Development, United Arab Emirates -- 14.6 The Capability Maturity Model -- 14.7 Smart Cities Assessment -- 14.8 Smart Cities Roadmap -- 14.9 Capability Assessment Within the Construction Context -- 14.10 Change Management -- 14.11 The Need for Change Management -- 14.12 Summary -- 15 Smart Mobility Operational Management -- 15.1 Informational Objectives -- 15.2 Introduction -- 15.3 Definition and Essential Elements of Operational Management -- 15.4 The Importance of Operational Management to the Success of Smart Mobility -- 15.5 Current Transportation Operational Management Processes -- 15.6 Traffic Control and Traffic Flow Optimization -- 15.7 Emergency Management -- 15.8 A Complete Operational Management Approach Incorporating Lessons Learned from Other Industries -- 15.9 Application Example: Decision Support for Traffic Management -- 15.10 Practical Advice -- 16 Summary -- 16.1 Cities -- 16.2 Lessons -- 16.3 Value -- 16.4 Challenges and Opportunities -- 16.5 Global Progress -- 16.6 Effective Planning -- 16.7 Solutions and Business Models -- 16.8 Technology -- 16.9 Opportunities and Challenges -- 16.10 Accelerating Success -- 16.11 Managing Performance -- 16.12 People Focus -- 16.13 Policies and Strategies -- 16.14 Organizing for Success -- 16.15 Managing Operations -- 16.16 Conclusions -- Index.