Previous edition: 2013.

<P>Section I: Case for Standard Work in Health Care</P><P>Chapter 1: When Clinical Best Practice Is Not Actual Practice</P><P>Chapter 2: The Challenge of Designing Standard Work</P><P>Chapter 3: Hand Hygiene Training Case Study</P><P>Chapter 4: Need for Good Instruction Skill</P><P></P><B><P>Section II: Job Instruction Training</P></B><P>Chapter 5: Four Steps of Job Instruction</P><P>Chapter 6: Breaking Down a Job for Training</P><P>Chapter 7: How to Organize and Plan Training</P><P></P><B><P>Section III: Job Relations Training</P></B><P>Chapter 8: Four Steps of Job Relations</P><P>Chapter 9: Problem Prevention Using JR's Foundations for Good Relations</P><P></P><B><P>Section IV: Implementing TWI into the Working Culture</P></B><P>Chapter 10: Starting Out Strong with a Pilot Project</P><P>Chapter 11: Four Steps of Job Methods Improvement</P><P>Chapter 12: Integrating TWI into the Culture to Sustain Results</P><P></P><P>Conclusion: A Call to Action</P><P></P>