Six key communication skills for records and information managers

Bring out the best in every employee how to engage your whole team by making every leadership moment count

The business style handbook an A-to-Z guide for effective writing on the job

The public relations strategic toolkit an essential guide to successful public relations practice

Media exposure and risk proven practices

Exploring professional communication language in action

Dealing with people you can't stand how to bring out the best in people at their worst

The big book of low-cost training games quick, effective activities that explore communication, goals setting, character development, team building, and more--and won't break the bank!

Kiss, bow, or shake hands, sales and marketing the essential cultural guide-- from presentations and promotions to communicating and closing

Fearless referrals boost your confidence, break down doors, build a powerful client list

Winning body language for sales professionals control the conversation and connect with your customer--without saying a word

A creator's guide to transmedia storytelling how to captivate and engage audiences across multiple platforms