part SECTION 1 ESSENTIAL CONCEPTS OF PROJECT MANAGEMENT -- chapter 1 Ten Ways to Improve Project Performance / chapter 2 Nine Factors for Project Success / chapter 3 Managing Project Management. Nancy Blumenstalk Mingus -- chapter 4 Strategies for Heading Off IS Project Failure / chapter 5 Six Myths about Managing Software Development in the New Millennium / chapter 6 Back to Basics: Getting Systems Development Right / chapter 7 Process Management: Integrating Project Management and Development / chapter 8 Project Meetings: A Communication and Coordination Tool / chapter 9 Managing Systems Requirements / part SECTION 2 CRITICAL FACTORS FOR PROJECT QUALITY -- chapter 10 Using Project Management to Become ISO 9000 Certified / chapter 11 SEI CMM or ISO 9000: Which Is Right for Your Organization? / chapter 12 An Almost Perfect Software Project: Using SEI Core Measurements / chapter 13 Does Your Project Risk Management System Do the Job? / chapter 14 Evolution of a High-Quality Development Process in an Existing Software Project / chapter 15 Incorporating Six Sigma Concepts into Systems Analysis / chapter 16 Solving the Software Quality Management Problem / part SECTION 3 MANAGING BUSINESS RELATIONSHIPS -- chapter 17 Prescriptions for Managing IT Priority Pressure / chapter 18 Business and IT: Developing Strategic Alliances / chapter 19 Managing the Change to Self-Directed Teams: Myths and Miseries / chapter 20 Improving IS Performance: The Role of the Value Chain / chapter 21 The Myths and Realities of IT Steering Committees / chapter 22 Achieving Enterprise Culture Change Through a Project Management Program / chapter 23 Developing Applications with the User in Mind / part SECTION 4 EFFECTIVELY MANAGING OUTSOURCED PROJECTS -- chapter 24 A Practical Guide to Staff Augmentation and Outsourcing / chapter 25 The Essentials for Successful IT Outsourcing / chapter 26 The Management Service Provider Option / chapter 27 Managing the Risk of Outsourcing Agreements / chapter 28 Hiring and Managing Consultants / chapter 29 How to Manage Outsourcing for Best Results / chapter 30 Outsourcing as a Means of Improving Process Maturity: An Approach for More Rapidly Moving up the Capability Maturity Model -- part Section 5: Managing Special Projects -- chapter 31 The Role of Project Management in Knowledge Management -- chapter 32 Managing Development in the Era of Large Complex Systems -- chapter 33 Developing IT Projects on a Pay-for-Performance Basis -- chapter 34 The Pitfalls of Client/Server Development Projects -- chapter 35 Using Project Management to Build and IT Help Desk -- chapter 36 Leveraging Developed Software: Organizational Implications -- chapter 37 Managing Legacy Assets -- part Section 6. Measuring and Improving Project Management Success -- chapter 38 Facilitating Your Way to Project Success -- chapter 39 Reducing IT Project Complexity -- chapter 40 Designing an Effective Project Management Office -- chapter 41 Assessing the Real Costs of a Major System Change -- chapter 42 Information Technology for Project Management Automation -- chapter 43 The Project Management Office: A Strategy for Improvement and Success -- chapter 44 Creating and Implementing a Balanced Measurement Program -- chapter 45 Software Process Assessment: Building the Foundation for a Mature IS Process -- chapter About the Editor.