The nature of the problem -- The concept of bullying and harassment at work : the European tradition / Stl̄e Einarsen, Helge Hoel, Dieter Zapf, and Cary L. Cooper -- North American perspectives on hostile behaviors and bullying at work / Loraleigh Keashly and Karen Jagatic -- Empirical evidence -- Empirical findings on prevalence and risk groups of bullying in the workplace / Dieter Zapf, Jordi Escartn̕, Stl̄e Einarsen, Helge Hoel, and Maarit Vartia -- Individual consequences of workplace bullying/mobbing / Annie Hogh, Eva Gemze̜ Mikkelsen, and ¿se Marie Hansen -- Organisational effects of workplace bullying / Helge Hoel, Michael J. Sheehan, Cary L. Cooper, and Stl̄e Einarsen -- Measuring exposure to workplace bullying / Morten Birkeland Nielsen, Guy Notelaers, and Stl̄e Einarsen -- Explaining the problem -- Individual antecedents of bullying : victims and perpetrators / Dieter Zapf and Stl̄e Einarsen -- Social antecedents of bullying : a social interactionist perspective / Joel H. Neuman and Robert A. Baron -- Organisational causes of workplace bullying / Denise Salin and Helge Hoel -- Sexual harassment research in the United States / Kimberly T. Schneider, John B. Pryor, and Louise F. Fitzgerald -- Discrimination and bullying / Duncan Lewis, Sabir Giga, and Helge Hoel -- An industrial relations perspective of workplace bullying / David Beale -- Workplace bullying as the dark side of whistleblowing / Stig Berge Matthiesen, Brita Bjr̜kelo, and Ronald J. Burke -- Managing the problem -- Managing workplace bullying : the role of policies / Charlotte Rayner and Duncan Lewis -- Investigating complaints of bullying and harassment / Helge Hoel and Stl̄e Einarsen -- Interventions for the prevention and management of bullying at work / Maarit Vartia and Stavroula Leka -- Workplace bullying : the role for counselling / Noreen Tehrani -- Inpatient treatment of bullying victims / Josef Schwickerath and Dieter Zapf -- Confl ICT, confl ICT resolution, and bullying / Loraleigh Keashly and Branda L. Nowell -- Challenging workplace bullying in the United States : an activist and public communication approach / Gary Namie, Ruth Namie, and Pamela Lutgen-Sandvik -- Workplace bullying and the law : emerging global responses / David C. Yamada.