Frontmatter -- Contents -- Foreword -- Acknowledgements -- Transcribing Symbols -- 1. Introduction -- 2. The Data -- 3. Cultural Value Systems: An Overview of the Literature -- 4. Data Analysis: Cultural Values Reflected in the Discourse -- 5. Communication Styles: An Overview of the Literature -- 6. Data Analysis: Discourse Organisation and Rhetorical Strategies -- 7. Data Analysis: Turn-Taking Patterns & the Distribution of Talk -- 8. Data Analysis: Assertiveness, Disagreement and Conflict -- 9. Developing Communicative Competencies -- 10. Conclusion -- Appendix 1: The Participants -- Appendix 2: Problems -- Appendix 3: Training: Methods and Materials -- Appendix 4: Explanations for Exercise 2 -- Appendix 5: Explanations of Case Studies: Exercise 5 -- Appendix 6: Explanations of Non-Verbal Behaviour: Exercise 6 -- References -- Index