Frontmatter -- Contents -- Introduction -- The dynamics of interactional and institutional orders in work-related settings -- Section 1: Medical practices and health care delivery -- Introduction: Discursive hybridity in medical work -- Medical discourse evidentiality and the construction of professional responsibility -- Appropriation of voice and presentation of self as a fellow physician: Aspects of a discourse of apprenticeship in medicine -- Local identities and institutional practices: Constructing the record of professional collaboration -- The interaction of cognitive and cultural models in health care delivery -- Section 2: Mediation, management and social care -- Introduction: Negotiating and legitimating roles and identities -- Reconfirming normality: The constitution of reassurance in talks between midwives and expectant mothers -- Professional neutralism in family mediation -- The legitimation of the client and the profession: Identities and roles in social work discourse -- Industrial instability and the discourse of enterprise bargaining -- Constructing professional identity: "Doing power" in policy units -- Section 3: Methodological debates -- Introduction: Revisiting different analytic frameworks -- Warriors or collaborators: Reworking methodological controversies in the study of institutional interaction -- "Text" and "con-text": Talk bias in studies of health care work -- On interactional sociolinguistic method -- Hybridity in gatekeeping discourse: Issues of practical relevance for the researcher -- Backmatter