chapter 1 Beyond IT Governance -- chapter 2 You Say Pro-ses and I Say Pra-ses, Let’s Do the Whole Thing Right! -- chapter 3 An Abundance of Wealth -- chapter 4 What Is Lean Six Sigma? -- chapter 5 Understanding Lean -- chapter 6 Understanding Six Sigma -- chapter 7 The Customer and the Workplace: Putting IT All Together -- chapter 8 Working on Ideas -- chapter 9 Lean Six Sigma Projects.