I-XVI -- Chapter 1 Introduction -- Part I Theory I -- Chapter 2 Power -- Chapter 3 Communication and relational work -- Chapter 4 Politeness -- Part II Theory II -- Chapter 5 Disagreement -- Part III The interface of power and politeness in disagreements -- Chapter 6 A sociable argument during a dinner among family and friends -- Chapter 7 Managing disagreement during a business meeting at a research institution -- Chapter 8 Examples of the exercise of power during the US Presidential Election 2000 -- Chapter 9 Summary and conclusion: The checklist reviewed -- Notes -- References -- Appendices -- Index