chapter SECTION I STRATEGY AND PLANNING -- chapter 1 Business-to-Business Integration Using E-Commerce / chapter 2 Business-to-Business Exchanges / chapter 3 The ASP Model: Evolution and Future Challenges / chapter 4 Enclaves: The Enterprise as an Extranet / chapter 5 The Legal and Regulatory Environment of the Internet / chapter 6 Writing and Implementing Internet Acceptable Use Policies / chapter 7 Designing Equitable Chargeback Systems / chapter SECTION II E-ENABLED BUSINESS SOLUTIONS -- chapter 8 Building an E-Business Solution / chapter 9 Customer Relationship Management: New Technology, Same Rules / chapter 10 e-CRM Is Not eASY / chapter 11 Electronic Bill Presentment and Payment / chapter 12 Are Human Resource Departments Ready for E-HR? / chapter 13 Call Management and the Internet / chapter SECTION III WIRELESS AND MOBILE BUSINESS SOLUTIONS -- chapter 14 Living in a Wireless World: Wireless Technology 101 / chapter 15 Wireless: A Business and Technology Perspective / chapter 16 Building a Wireless Web Solution: Tools and Justification for Building Wireless Web Solutions / chapter 17 Putting Data in the Palm of Your Hand / chapter 18 Programming Wireless Applications / chapter 19 Wireless Communications Data Center: Part I / chapter 20 Wireless Communications Data Center: Part II / chapter 21 Wireless Internet Security / chapter SECTION IV PROJECT APPROACHES AND LIFE CYCLE -- chapter 22 Prototyping Methods for Building Web Applications / chapter 23 Component-Based Development. Nancy Stonelake -- chapter 24 User Interface Rejuvenation Methodologies Available with Web-to-Host Integration Solutions / chapter 25 Determining Whether To Buy or Build an E-Commerce Infrastructure / chapter 26 An Implementor’s Guide to E-Commerce / chapter SECTION V E-ENABLED ARCHITECTURE AND DESIGN -- chapter 27 Usability Design for Web-Based Applications / chapter 28 Component Architectures: COM and CORBA / chapter 29 Distributed Computing: Objects and Components in the Enterprise / chapter 30 Developing Internet Solutions with SOAP / chapter 31 Elements of a Well-Designed Corporate Web Site / chapter 32 Developing a Trusted Infrastructure for Electronic Commerce Services / chapter 33 Evaluating and Selecting E-Commerce Software Solutions / chapter SECTION VI THE E-ENABLED TOOLKIT -- chapter 34 Selecting Hardware and Operating System Software for E-Commerce / chapter 35 XML — Rosetta Stone for Data / chapter 36 XML: A Common Data Exchange Language for Businesses / chapter 37 Reengineering Information Systems with XML / chapter 38 Linux and the Web. Srinivas Padmanabharao -- chapter 39 Java and Its Supporting Technologies / chapter 40 Java and C++: Similarities, Differences, and Performance / chapter 41 JavaBeans and Java Enterprise Server Platform / chapter SECTION VII SOLUTION TESTING -- chapter 42 Integrated Automated Software Testing: A Life Cycle Approach / chapter 43 Web-Based Testing and Capacity Planning / chapter 44 Evaluating and Selecting Automated Testing Tools / chapter 45 Testing Object-Based Applications / chapter 46 Security Testing Is Not All the Same: A Reference Taxonomy / chapter 47 Introduction to Penetration Testing / chapter 48 Performing Penetration Testing / chapter SECTION VIII SOLUTION PERFORMANCE AND SECURITY -- chapter 49 Framework for Internet Security Planning / chapter 50 Internet Security: Securing the Perimeter / chapter 51 Security Management for the World Wide Web / chapter 52 Firewall Management and Internet Attacks / chapter 53 Protecting against Hacker Attacks / chapter 54 Improving Performance in New Programming Environments: Java / chapter 55 Optimizing Web Design and Database Performance. Srinivas Padmanabharao -- chapter SECTION IX ADVANCED TOPICS -- chapter 56 Cellular Digital Packet Data: An Emerging Mobile Network Service / chapter 57 TN3270 and TN5250 Internet Standards / chapter 58 Knowledge Portal Classification Technology: Mapping Knowledge Landscapes / chapter About the Editor.