chapter 1 The “Must-Have” Guide to Total Quality for the Financial Service Manager / chapter 2 Distributed Integration: An Alternative to Data Warehousing / chapter 3 Windows Distributed interNet Architecture for Financial Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dave Yewman -- chapter 4 Evaluation of Financial Analysis and Application Prototyping Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Charles Bassignani -- chapter 5 Customer Profiling for Financial Services / chapter 6 Business Rule Systems / chapter 7 Customer Data Quality: The Foundation for a One-to-One Customer Relationship / chapter 8 A History of Knowledge-Based Systems in Financial Services / chapter 9 The Unfolding of Wireless Technology in the Financial Services Industry / chapter 10 Personal Financial Appliances / chapter 11 Putting Inbound Fax Automation to Work in the Financial Organization / chapter 12 Extranets for Financial Services / chapter 13 Designing a High-Performance, High-Availability Network Infrastructure / chapter 14 Applications of GIS Technology in Financial Services / chapter 15 Designing and Implementing a Virus Prevention Policy in Financial Services Organizations: Key Issues and Critical Needs / chapter 16 Voice Over ATM / chapter 17 Toward a More Perfect Union: The European Monetary Conversion and Its Impact on Information Technology . . . . Information Technology Association of America -- chapter 18 Systems that Build Themselves: Anatomy of a Development Before the Fact (DBTE) Software Engineering Methodology / chapter 19 Multimedia-Based Training (MBT) for Financial Services / chapter 20 Law (or Lack of It) on the Web: A Primer for Financial Services Technology Managers / chapter 21 Using Net-Based Interactive Technology for Online Marketing, Sales, and Support of Financial Services Firms . . . . . . . . . . . Steven Semelsberger -- chapter 22 Internet Security Analysis Report: An Executive Overview / chapter 23 Multicast Applications and Technology for the Financial Services Industry / chapter 24 An Introduction to the Internet for Financial Services Developers / chapter 25 Introduction to E-commerce / chapter 26 Transactional Application Servers: Providing the Scalability for Global Electronic Business . . . . . . . . . . . . . . . . . . . . . . . . . Michael McCaffery -- chapter 27 Enterprise Application Integration in Financial Services / chapter 28 Spreadsheets as Containers of Malicious Payloads / chapter 29 Growth Optimal Asset Allocation Strategies With Downside Protection / chapter 30 Quadratic Programming for Large-Scale Portfolio Optimization / chapter 31 Risk Management Meets Customer Relationship Management: Closing the Data Mining Loop with DCOM and Visual Basic / chapter 32 Java-Based Application Servers for the Financial Sector / chapter 33 Grab a Ringside Seat for the Best of Banking Technology / chapter 34 Banking Technology in Emerging Markets / chapter 35 Going Global: Systems Issues for Servicing a Global Business / chapter 36 A Brief Case History in Internet Banking* / chapter 37 How “Internet Bill Presentment” Changes the Deployment Strategy of Homebanking and Online Payment / chapter 38 The Self-Service Revolution: Harnessing the Power of Kiosks and ATMs / chapter 39 Checking It Twice: Check Imaging Systems Offer Greater Flexibility and Efficiency / chapter 40 Internet Banking: Leveling the Playing Field for Community Banks / chapter 41 Straight Talk on SET: Challenges and Opportunities from a Business Perspective / chapter 42 Retail Delivery: A Common Strategy Amidst An Uncommon World / chapter 43 Growing Your Virtual Branch: Strategies for Successful Internet Banking / chapter 44 Selecting and Implementing a Treasury Workstation: The Amway Experience / chapter 45 The Future of the Securities Industry: Convergence of Trust and Brokerage / chapter 46 A Portfolio Management System for the Twenty-First Century . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tim Scatliff -- chapter 47 Logging Monitoring in the Financial Services Industry / chapter 48 Straight Through Processing / chapter 49 Designing and Evaluating Investment Performance Systems / chapter 50 Building an Internet Strategy for Full-Service Brokers / chapter 51 Middleware Standards in Capital Markets / chapter 52 The Broker Desktop: The Future of Trading Has Arrived. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . John McLeod -- chapter 53 Outsourcing Business Communications in the Insurance Industry / chapter 54 New Business Model for Insurance Industry Demands a New Automation Model / chapter 55 The Internet and Evolving Technology: Changing How Insurance Companies Service and Operate / chapter 56 Produce Management Systems: The Need for Automation and Integration / chapter 57 Understanding and Implementing Business Intelligence Solutions in the Insurance Industry