chapter SECTION 1 ACHIEVING STRATEGIC IT ALIGNMENT -- chapter 1 Assessing IT–Business Alignment -- chapter 2 IT Capabilities, Business Processes, and Impact on the Bottom Line / chapter 3 Facilitating Transformations in IT: Lessons Learned along the Journey / chapter 4 Strategic Information Technology Planning and the Line Manager’s Role / chapter 5 Running Information Services as a Business / chapter 6 Managing the IT Procurement Process / chapter 7 Performance Metrics for IT Human Resource Alignment / chapter 8 Is It Time for an IT Ethics Program? / chapter 9 The CIO Role in the Era of Dislocation -- chapter 10 Leadership Development: The Role of the CIO / chapter 11 Designing a Process-Based IT Organization / chapter 12 Preparing for the Outsourcing Challenge -- chapter 13 Managing Information Systems Outsourcing / chapter 14 Offshore Development: Building Relationships across International Boundaries / chapter 15 Application Service Providers / chapter Section 2: Designing and Operating an Enterprise Infrastructure -- chapter 16 The New Enabling Role of the IT Infrastructure -- chapter 17 U.S. Telecommunications Today / chapter 18 Information Everywhere / chapter 19 Designing and Provisioning an Enterprise Network -- chapter 20 The Promise of Mobile Internet: Personalized Services / chapter 21 Virtual Private Networks with Quality of Service / chapter 22 Storage Area Networks Meet Enterprise Data Networks / chapter 23 Data Warehousing Concepts and Strategies -- chapter 24 Data Marts: Plan Big, Build Small / chapter 25 Data Mining: Exploring the Corporate Asset / chapter 26 Data Conversion Fundamentals / chapter 27 Service Level Management Links IT to the Business / chapter 28 Information Systems Audits: What’s in It for Executives? / chapter 29 Cost-Effective IS Security via Dynamic Prevention and Protection / chapter 30 Reengineering the Business Continuity Planning Process / chapter 31 Wireless Security: Here We Go Again / chapter 32 Understanding Intrusion Detection Systems / chapter SECTION 3 PROVIDING APPLICATION SOLUTIONS -- chapter 33 Web Services: Extending Your Web -- chapter 34 J2EE versus.NET: An Application Development Perspective / chapter 35 XML: Information Interchange / chapter 36 Software Agent Orientation: A New Paradigm / chapter 37 Software Agent Orientation: A New Paradigm / chapter 38 Usability: Happier Users Mean Greater Profits / chapter 39 UML: The Good, the Bad, and the Ugly / chapter 40 Use Case Modeling / chapter 41 Extreme Programming and Agile Software Development Methodologies / chapter 42 Component-Based IS Architecture / chapter 43 Does Your Project Risk Management System Do the Job? / chapter 44 Managing Development in the Era of Complex Systems / chapter 45 Reducing IT Project Complexity / chapter 46 Software Quality Assurance Activities -- chapter 47 Six Myths about Managing Software Development / chapter 48 Ethical Responsibility for Software Development / chapter SECTION 4 LEVERAGING E-BUSINESS OPPORTUNITIES -- chapter 49 Building an E-Business Strategy / chapter 50 Surveying the E-Landscape: New Rules of Survival / chapter 51 E-Procurement: Business and Technical Issues / chapter 52 Evaluating the Options for Business-to-Business E-Commerce / chapter 53 The Role of Corporate Intranets / chapter 54 Integrating Web-Based Data into a Data Warehouse / chapter 55 At Your Service:.NET Redefines the Way Systems Interact / chapter 56 Dealing with Data Privacy Protection: An Issue for the 21st Century / chapter 57 Chaptre 57. A Strategic Response to the Broad Spectrum of Internet Abuse / chapter 58 World Wide Web Application Security / chapter SECTION 5 FACILITATING KNOWLEDGE WORK -- chapter 59 Improving Satisfaction with End-User Support -- chapter 60 Internet Acceptable Usage Policies / chapter 61 Managing Risks in User Computing / chapter 62 Reviewing User-Developed Applications / chapter 63 Security Actions during Reduction in Workforce Efforts: What To Do When Downsizing / chapter 64 Supporting Telework: Obstacles and Solutions -- chapter 65 Virtual Teams: The Cross-Cultural Dimension / chapter 66 When Meeting Face-to-Face Is Not the Best Option / chapter 67 Sustainable Knowledge: Success in an Information Economy / chapter 68 Knowledge Management: Coming Up the Learning Curve / chapter 69 Building Knowledge Management Systems / chapter 70 Preparing for Knowledge Management: Process Mapping