Frontmatter -- Contents -- Notes on the Contributors -- Introduction -- Western Europe -- Politeness in Germany: Politeness in GERMANY? -- Politeness in France: How To Buy Bread Politely -- Politeness in Belgium: Face,Distance and Sincerity in Service-exchange Rituals -- Politeness in Luxemburg: Greetings from Foreign Parts -- Politeness in The Netherlands: Indirect Requests -- Politeness in Austria: Politeness and Impoliteness -- Politeness in Switzerland: Between Respect and Acceptance -- Politeness in Britain: 'It's Only a Suggestion...' -- Politeness in Ireland: 'In Ireland, It's Done Without Being Said' -- Northern Europe -- Politeness in Norway: How Can You Be Polite and Sincere? -- Politeness in Denmark: Getting to the Point -- Politeness in Sweden: Parliamentary Forms of Address -- Politeness in Finland: Evasion at All Costs -- Eastern Europe -- Politeness in Estonia: A Matter of Fact Style -- Politeness in Poland: From 'Titlemania' to Grammaticalised Honorifics -- Politeness in Hungary: Uncertainty in a Changing Society -- Politeness in the Czech Republic: Distance, Levels of Expression, Management and Intercultural Contact -- Southern Europe -- Politeness in Greece: The Politeness of Involvement -- Politeness in Cyprus: A Coffee or a Small Coffee? -- Politeness in Italy: The Art of Self-Representation in Requests -- Politeness in Portugal: How to Address Others -- Politeness in Spain: Thanks But No 'Thanks' -- Index