1. Where it all began from someone who was there -- 2. Selling the program -- 3. Project initiation and management -- 4. Your planning team and your vital records program -- 5. Risk evaluation and control -- 6. Business impact analysis -- 7. Resource requirements -- 8. Recovery strategies -- 9. Documenting the plan -- 10. Training and awareness programs -- 11. Testing the recovery plan -- 12. Coordinating with public agencies -- 13. Crisis management/event management -- 14. Crisis communications -- 15. Pandemic planning -- 16. Life safety -- 17. Transitioning from project to program -- 18. Industry certifications and professionalization -- 19. Disaster planning at home -- 20. The regulatory environment -- 21. Tools, software, recovery contracts, consultants and other matters -- 22. Summary and lessons learned from real events.