Frontmatter -- CONTENTS -- Chapter 1 THE LANGUAGES OF BUSINESS: Introduction and overview -- Section 1: INTER-CULTURAL DISCOURSES -- Chapter 2 SPOKEN DISCOURSE IN THE MULTICULTURAL WORKPLACE IN HONG KONG: Applying a model of discourse as 'impression management -- Chapter 3 AUSTRALIAN-JAPANESE BUSINESS INTERACTION: Some features of language and cultural content -- Chapter 4 REQUESTS IN GERMAN-NORWEGIAN BUSINESS DISCOURSE: Differences in directness -- Chapter 5 THE ASIAN CONNECTION: Business requests and acknowledgements -- Section 2: CROSS-CULTURAL DISCOURSE -- Chapter 6 ORGANISATION IN AMERICAN AND JAPANESE MEETINGS: Task versus relationship -- Chapter 7 BOOKSHOP SERVICE ENCOUNTERS IN ENGLISH AND ITALIAN: Notes on the achievement of information and advice -- Chapter 8 JOKING AS A STRATEGY IN SPANISH AND DANISH NEGOTIATIONS -- Chapter 9 LEXICAL LANDSCAPING IN BUSINESS MEETINGS -- Section 3: CORPORATE DISCOURSES -- Chapter 10 LANGUAGES WITHIN LANGUAGES: A social constructionist perspective on multiple managerial discourses -- NOTES -- REFERENCES -- NOTES ON CONTRIBUTORS -- INDEX