part Part I: Introduction -- chapter 1 Where Have We Been? -- chapter 2 What Works Today? A Safety Professional’s Viewpoint -- part Part II: Safety Program Management Aspects -- chapter 3 Safety Program Organization -- chapter 4 Safety Standards -- chapter 5 Engineering Design and Construction: Safety Management Aspects -- chapter 6 Overview of the Key Elements of a Systematic Safety Management Program -- chapter 7 Training, Interest, and Motivation — Practical Applications That Work -- chapter 8 Investigating and Reporting Incidents -- chapter 9 Principles, Objectives, and Techniques for Effective Health and Safety Management -- chapter 10 Process Safety Management — A Global Impact -- chapter 11 Modern Management Principles and Their Application to Safety and Health -- chapter 12 Addressing the Human Dynamics of Occupational Safety and Health -- chapter 13 Improving Safety Performance through Cultural Interventions -- chapter 14 A Holistic, Integrated Approach to Improving Unsafe Attitudes and Behaviors Can Produce Lasting Change -- chapter 15 The Basic Essential of Safety Management: Supportive Organizational Culture -- chapter 16 Safety Performance Measurement: New Approaches -- chapter 17 Ethics and Professional Conduct within the Safety and Health Profession -- part Part III: Environmental Management Aspects -- chapter 18 Environmental and Hazardous Materials Management Aspects -- chapter 19 EPA’s Risk Management Program -- part Part IV: Health Program Management Aspects -- chapter 20 Overview of the Key Elements of an Effective Occupational Health Management Program -- chapter 21 Shiftwork: Scheduling Impacts on Safety and Health -- chapter 22 Psychological Risk Factors and Their Effects on Safe Work Performance -- chapter 23 Ergonomics for Managers and#8212; A Practitioner's Perspective / chapter 24 Principles of Risk Communication / chapter 25 Practical Application of Occupational Health Programs / part Part V: Safety and Health Management: Regulatory Compliance Aspects -- chapter 26 Safety and Health Management — Regulatory Compliance Aspects / chapter 27 The Regulatory Viewpoint — California Standards: A Regulator’s Perspective on Safety and Health Management -- chapter 28 An Employer’s Viewpoint — Standards and Compliance / part Part VI: Legal Aspects -- chapter 29 An Overview of Regulatory Compliance and Legal Liability Issues / chapter 30 An Overview of Product Liability / part Part VII: Risk Management Aspects -- chapter 31 Risk Management: Its Application to Safety and Health / part Part VIII: Asset Protection Management Aspects -- chapter 32 Security / chapter 33 Fire Protection: Pressure Vessels, Boilers, and Machinery / part Part IX: Professional Management Aspects -- chapter 34 How to be a Successful Safety Advisor / chapter 35 Developing Effective Leadership Skills and#8212; How to Become a Successful Change Agent in Your Organization / chapter 36 Interpersonal Communications / chapter 37 Techniques to Make You a Successful Negotiator / chapter 38 The Role of a Safety Manager and Safety Leader / chapter 39 Essentials of Effective Influence / chapter 40 Creative Problem-Solving Techniques / chapter 41 Effective Writing: Guidelines for Clear Communication / chapter 42 Managing Diversity in the Workplace -- chapter 43 Total Quality Management and Safety and Health / chapter 44 Integrating Quality Health, Safety, and Environmental Issues into One Management System -- chapter 45 Beyond Teamwork: How the Safety and Health Practitioner Can Foster the New Workplace Community -- chapter 46 New Directions in Safety Communications / part Part X: Training Aspects -- chapter 47 Managing Workplace Safety and Health Training / chapter 48 Safety and Health Employee Training Sessions / chapter 49 Developing Effective Presentation Skills / part Part XI: International Developments -- chapter 50 Global Safety and Health Management / chapter 51 International Organization for Standards ISO 9000:1994 and ISO 9000:2000: The Effect on the Global Safety Community -- part Part XII: Standards of Competence -- chapter 52 Standards of Competence / part Part XIII: Afterword: The Future -- chapter 53 Where Are We Going? — An Educator’s Perspective / chapter 54 Safety and Health: Managing Using Computer Technology / chapter 55 The Safety and Health Professional of the Future