Frontmatter -- Contents -- Figures -- Tables -- Contributors -- Foreword -- Acknowledgements -- Preface -- 1. Framework for Application of Research Findings: An Introduction -- Part 1: Workplace and Business Settings -- 2. Institutional Identity Negotiations in Multilingual Workplace Settings -- 3. English as Lingua Franca in Multilingual Business Negotiations: Managing Miscommunication Using Other-initiated Repair -- 4. Asymmetrical Aspects of Knowledge in Mediation Talk -- 5. Family Conversational Storytelling at the Margins of the Workplace: The Case of Au-pair Girls -- 6. Practical Genre Knowledge as Professional Competence: The Case of Managerial Meetings -- Part 2: Educational Settings -- 7. The Centrality of Communicative Purpose in Student Written Discourse -- 8. Narrative Discourse in the Second-Language Classroom -- 9. Interpreter-mediated Parent-Teacher Talk -- Part 3: Private and Public Settings -- 10. Tensions in Family Discourse: Expectations and Justifications -- 11. Positioning Selves with Physical Disabilities in Narrative -- Part 4: Government and Media Settings -- 12. On the City Council Meetings' Sidelines: Negotiating Changes in Citizen Involvement -- 13. Reframed News Discourse: The Manipulative Impact of Translation on News Making -- 14. Analysing Media Discourse on Same-sex Marriage -- Afterword -- References -- Index