chapter 1 Introduction to Root Cause Analysis (RCA) -- chapter 2 Creating the Environment for RCA to Succeed: The Reliability Performance Process (TRPP) -- chapter 3 Failure Classification -- chapter 4 Failure Modes and Effects Analysis (FMEA): The Modified Approach -- chapter 5 Establish Key Performance Indicators (KPIs) -- chapter 6 The PROACT® RCA Method -- chapter 7 Ordering the Analysis Team -- chapter 8 Logic Tree Architecture -- chapter 9 The Recommendation Acceptance Criteria -- chapter 10 Tracking for Results -- chapter 11 Automating Root Cause Analysis: The Utilization of PROACT® Version 2.0 -- chapter 12 Case History 1: ISPAT Inland, Inc. (East Chicago, IN).