ch. 1. Introduction to human factors and ergonomics -- ch. 2. Competencies -- ch. 3. Training -- ch. 4. Procedures -- ch. 5. Communication process -- ch. 6. Manning and workload -- ch. 7. Automation -- ch. 8. Supervision -- ch. 9. Shift patterns -- ch. 10. Control room layout -- ch. 11. Supervisory Control and Data Acquisition (SCADA) -- ch. 12. Alarms -- ch. 13. Environment -- ch. 14. Human error -- ch. 15. Safety culture.