Frontmatter -- Acknowledgements -- Contents -- Contributors -- Introduction: The Linguistic Politeness Research Group -- Chapter 1 Discursive approaches to politeness and impoliteness -- Chapter 2 "It's not what you said, it's how you said it!" Prosody and impoliteness -- Chapter 3 The limits of politeness re-visited: Courtroom discourse as a case in point -- Chapter 4 "No, like proper north": Re-drawing boundaries in an emergent community of practice -- Chapter 5 Frontstage and backstage: Gordon Brown, the "bigoted woman" and im/politeness in the 2010 UK General Election -- Chapter 6 'First order' and 'second order' politeness: Institutional and intercultural contexts -- Chapter 7 Discursive histories, personalist ideology and judging intent: Analysing the metalinguistic discussion of Tony Blair's 'slave trade apology' -- Chapter 8 'Doing aphasia - Are you with me?': Analysing face-work around issues of (non-)competence -- Postscript -- Index