Frontmatter -- Contents -- About the Authors -- Foreword -- Foreword -- Introduction -- Part 1: Investigations of Intercultural Encounters and Learning -- 1. Cultures of Organisations Meet Ethno-linguistic Cultures: Narratives in Job Interviews -- 2. Exporting the Multiple Market Experience and the SME Intercultural Paradigm -- 3. Evolving Intercultural Identity During Living and Studying Abroad: Five Mexican Women Graduate Students -- 4. Becoming Interculturally Competent in a Third Space -- Part 2: Refl ections on Teaching and Learning Programmes -- 5. A Critical Perspective on Teaching Intercultural Competence in a Management Department -- 6. Applying the Principles: Instruments for Intercultural Business Training -- 7. Intercultural Teacher: A Case Study of a Course -- 8. Using 'Human Global Positioning System' as a Navigation Tool to the Hidden Dimension of Culture -- 9. Professional Training: Creating Intercultural Space in Multi-ethnic Workplaces -- 10. The Pragmatics of Intercultural Competence in Education and Training: A Cross-national Experiment on 'Diversity Management' -- Afterword -- Index