Frontmatter -- Contents -- Part I: Situating the study -- Chapter 1 Immigration, bureaucracy and -- language -- Chapter 2 Service activities and bureaucratic -- procedure -- Part II: Information as valuable capital -- Chapter 3 An illusion of information -- Chapter 4 Strategies of information -- management -- Part III: Regimented spaces -- Chapter 5 The scrutinisation of behaviour -- Chapter 6 Language choice and multilingual -- practice -- Backmatter