Cover image for Service quality new directions in theory and practice
Title:
Service quality new directions in theory and practice
Author:
Rust, Roland T.
ISBN:
9781452229102
Publication Information:
Thousand Oaks, Calif. ; London : SAGE, c1994.
Physical Description:
1 online resource (ix, 289 p.) : ill.
Electronic Access:
SAGE knowledge http://sk.sagepub.com/books/service-quality
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E-Book 369303-1001 ONLINE(369303.1)
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