Title:
Service quality new directions in theory and practice
Author:
Rust, Roland T.
ISBN:
9781452229102
Publication Information:
Thousand Oaks, Calif. ; London : SAGE, c1994.
Physical Description:
1 online resource (ix, 289 p.) : ill.
Electronic Access:
SAGE knowledge http://sk.sagepub.com/books/service-qualityCopies:
Available:*
Library | Material Type | Item Barcode | Shelf Number | Status | Item Holds |
|---|---|---|---|---|---|
Searching... | E-Book | 369303-1001 | ONLINE(369303.1) | Searching... | Searching... |